The app
Your account
Getting an account, the roles, your profile and preferences, and deleting your account.
Getting an account
Trainerflow is invite-only while we work closely with our first partners. There are two ways in:
- Ask for access. At trainerflow.com/request-access, enter your email and say whether you are a trainer or an athlete (I’m a trainer / I’m an athlete). Once we accept the request, you get an email with a link to finish signing up. Early access is free.
- Be invited by your trainer. If you train with someone who uses Trainerflow, they can invite you. See trainers and trainees.
Either way, the link in the email takes you to Complete registration, where you choose your full name and a password of at least 10 characters.
Roles
Your account has one of three roles, which decides what you see:
| Role | What you get |
|---|---|
| Athlete | Programs: write programs and run them yourself. |
| Trainer | Programs and Trainees: write programs, run them yourself and run them for your trainees. |
| Trainee | My programs: the runs your trainer activated for you. |
An athlete becomes a trainee by accepting a trainer’s invitation, and goes back to being an athlete if their last trainer removes them. The concepts page has more on what each role means.
The user menu
Everything about your account sits in the user menu:
- Profile: your photo, Full name, About (shown to your trainees, if you are a trainer), Gender and Date of birth.
- Preferences: your units (distance, weight, energy, speed and temperature), your Time zone, picked up from your browser, and for trainers the daily digest.
- Connected apps: the AI agents you have connected. Not available to trainees.
- Billing: your AI credits. Trainers also see their current plan.
- Log out.
Your unit preferences decide how the mobile app shows targets and takes in what you enter.
Signing in
You sign in with your username or email and your password, on the website and in the app alike, and you stay signed in for 30 days.
Deleting your account
You can delete your account from your profile, or from the menu in the mobile app. To make sure it is not an accident, you type your email address to confirm. Deletion is immediate and permanent: your programs, runs, notes and connected apps all go with it.
Getting help
The support page answers the most common questions. For anything else, write to support@trainerflow.com; we answer within two working days.